Tuesday, November 18, 2014

Never underestimate a Complaint, no matter how funny it sounds!!

Vanilla Ice Cream that puzzled General motors’!!!!

An Interesting Story

Never underestimate your Clients' Complaint, no matter how funny it might seem!

This is a real story that happened between the customer of General Motors and its Customer-Care Executive.

A complaint was received by the Pontiac Division of General Motors:

'This is the second time I have written to you, and I don't blame you for not answering me, because I sounded crazy, but it is a fact that we have a tradition in our family of Ice-Cream for dessert after dinner each night, but the kind of ice cream varies so, every night, after we've eaten, the whole family votes on which kind of ice cream we should have and I drive down to the store to get it. It's also a fact that I recently purchased a new Pontiac and since then my trips to the store have created a problem.....

You see, every time I buy a vanilla ice-cream, when I start back from the store my car won't start. If I get any other kind of ice cream, the car starts just fine. I want you to know I'm serious about this question, no matter how silly it sounds "What is there about a Pontiac that makes it not start when I get vanilla ice cream, and easy to start whenever I get any other kind?" The Pontiac President was understandably skeptical about the letter, but sent an Engineer to check it out anyway.

The latter was surprised to be greeted by a successful, obviously well educated man in a fine neighborhood. He had arranged to meet the man just after dinner time, so the two hopped into the car and drove to the ice cream store. It was vanilla ice cream that night and, sure enough, after they came back to the car, it wouldn't start.

The Engineer returned for three more nights. The first night, they got chocolate. The car started. The second night, he got strawberry. The car started. The third night he ordered vanilla. The car failed to start.

Now the engineer, being a logical man, refused to believe that this man's car was allergic to vanilla ice cream. He arranged, therefore, to continue his visits for as long as it took to solve the problem. And toward this end he began to take notes: He jotted down all sorts of data: time of day, type of gas uses, time to drive back and forth etc.

In a short time, he had a clue: the man took less time to buy vanilla than any other flavor. Why? The answer was in the layout of the store. Vanilla, being the most popular flavor, was in a separate case at the front of the store for quick pickup. All the other flavors were kept in the back of the store at a different counter where it took considerably longer to check out the flavor.

Now, the question for the Engineer was why the car wouldn't start when it took less time. Eureka - Time was now the problem - not the vanilla ice cream!! The engineer quickly came up with the answer: "vapor lock".

It was happening every night; but the extra time taken to get the other flavors allowed the engine to cool down sufficiently to start. When the man got vanilla, the engine was still too hot for the vapor lock to dissipate.

Even crazy looking problems are sometimes real and all problems seem to be simple only when we find the solution, with cool thinking.

Don't just say it is "IMPOSSIBLE"
without putting a sincere effort....
What really matters is your attitude and your perception.

Moral of the story "Try to Fix the Bug instead of making it as a Known Issue"...

Friday, November 7, 2014

Men will be Men!

40 years of marriage..

A married couple in their early 60s are celebrating their 40th wedding anniversary in a quiet, romantic
little restaurant.

Suddenly, a tiny yet beautiful fairy appeared on their table. She said, 'For being such an exemplary married couple and for being loving to each other for all this time, I will grant you each a wish.'

The wife answered, 'Oh, I want to travel around the world
with my darling husband.'

The fairy waved her magic wand and - poof! - two tickets for the Queen Mary II appeared in her hands.

The husband thought for a moment:
'Well, this is all very romantic, but an opportunity like this will never come again. I'm sorry my love, but my wish is to have a wife 30 years younger than me.'

The wife, and the fairy, were deeply disappointed, but a wish is a wish.!

So the fairy waved her magic wand and poof!...

The husband became 92 years old.

The moral of this story:
Men who are ungrateful should
remember fairies are female......

Wednesday, October 29, 2014

A letter from Mumbaikars to BJP

Just came across this interesting whatsapp forward! Couldn't agree more.

Dear BJP,

I am a Mumbaikar. And this letter is specifically to all BJP leaders.

Its a request that please consider this as a challenge else we are anyways used to fools ruling us.

And if you guys want to prove you are none of those then just fulfill few of our basic needs.

Few are as follows:

1. Pathetic road conditions.
Our scientists have reached Mars, but to experience the craters,we are just door step away from our house.

2. Enough of your party leaders hoardings. We care damn for their birthdays and other wishes. We don't want their wishes we want clean working city.

3. Good public toilets for all the ladies also of the city. Its a shame that not even one public toilet is worth using by them.

4. We need better road connectivity. We are the biggest fools to drive at a speed of 20 kmph from suburbs to town.

5. Security to all our daughters, sisters, mothers 24x7. Make it a pride to say that this is the safest city in the World.

6 There is only one religion in this city, its Mumbaikar. We live here work very very hard and keep this city alive 24 hours. So please don't use the old style of divide and rule with us. We care for work and only work.

If you are a true Mumbaikar then share this and let it reach the BJP boardroom before the CM swears in since we don't want a fool anymore.

In short he has to be a CM of a world class city, so all the best.

We are always with you until you deserve.

Regards

(Extremely frustrated)
Mumbaikar